We are Julsgaard Products, a small company in Aalborg, Denmark, and we run Totebee.
Your order ships from a warehouse in the United States, so it does not come from overseas. Shipping is free to all 50 US states.
Questions go to hello@totebee.com, and a person answers. We reply within 1 to 2 days, and a message sent at the weekend may take until Monday.
If the bag is not right for you, tell us within 30 days of delivery and we refund you in full. The details are in our shipping policy and refund policy, and our company details are in our contact information.